Expensive to keep staffed
Demand changes by hour, but the call centre still needs recruiting, training, supervision and enough operators for every peak.
Built exclusively for taxi and passenger transport
AI phone dispatch. Branded apps. One taxi operation.
Passengers book by phone or app. Dispatch understands local addresses, creates the trip and sends the best available car through your existing fleet system.
Your number · Your SIP · Your fleet system · Your brand
The manual call-centre problem
The queue is not the only thing slowing the fleet down.
A conventional taxi call centre turns every request into repeated listening, typing and manual decisions. That friction affects cost, pickup accuracy and the passenger experience.
Slow order entry
The operator listens, asks again, searches for the address and types every field before the job can reach a driver.
Address mistakes become failed pickups
A mistyped street, entrance or landmark sends the wrong information into dispatch and wastes time for both passenger and driver.
Service depends on who answers
Stress, queues and fatigue create inconsistent conversations. Every passenger should get the same calm, clear service.
One dispatch brain
Two ways to book. One live fleet.
Passengers choose the channel. Dispatch creates the same structured trip and applies the same operating rules every time.
Phone booking
Keep your own number and SIP setup
The AI phone central answers on the taxi number passengers already know. It understands the request, confirms the local pickup and creates the job without an operator retyping it.
- Inbound calls on your existing number
- Natural conversations in your market
- Human transfer for exceptional cases
App booking
Launch a passenger app under your brand
Give regular passengers a faster path from saved place to confirmed car, without handing the customer relationship to another marketplace.
- Immediate and scheduled trips
- Saved places and live trip status
- Your name, identity and customer experience
Call to car
From a local address to the best available car.
Dispatch turns a natural request into a clean operational job, then uses live fleet data and your rules to make the assignment.
01 · Request
Phone or app
A passenger describes the trip or books it directly.
02 · Address
Local place resolved
Street, entrance, landmark and destination are confirmed.
03 · Match
Best car selected
Availability, distance, vehicle class and fleet rules are applied.
04 · Dispatch
Driver receives the job
Pickup context, route and passenger needs arrive in the car.
Branded mobile experience
Your brand in the passenger’s hand and the driver’s car.
Dispatch includes user-facing and in-car mobile apps designed around the same live trip, not a collection of disconnected tools.
Passenger app
A direct booking channel your business owns
Passengers can request or schedule a taxi, use familiar local places, follow the assigned car and see the trip status under your brand.
- Book now or schedule
- Saved local addresses
- Car, driver and arrival status
- Clear pickup confirmation
Driver app
The complete job, ready in the car
Drivers receive the pickup, destination, passenger notes and route context in a focused app that keeps status updates connected to dispatch.
- Clear job offer
- Pickup and destination context
- Accept and trip-status controls
- Passenger and vehicle requirements
Local knowledge and fleet rules
Built for the way your city and fleet actually work.
Addresses are only the beginning. Configure the details experienced dispatchers use every day, and apply them consistently across phone and app requests.
- 01Neighbourhoods, landmarks and common local names
- 02Building entrances and pickup instructions
- 03Airport terminals, stands and transfer procedures
- 04Service zones, vehicle classes and availability
- 05Luggage, child seats and accessibility needs
- 06Priority customers and human escalation rules
Works with the operation you have
A complete taxi layer, connected to your existing systems.
Calltropic brings the AI phone central and branded apps. We connect your number and SIP, exchange jobs and statuses with the fleet platform, and build the adapter when the system is custom.
Your number and SIP
Keep the public number passengers already use and route calls through the telephony setup agreed for your operation.
Two-way fleet integration
Create jobs, read availability, assign cars and return live status through the systems already running the fleet.
API, webhooks or custom adapter
Connect through the cleanest interface available, including purpose-built integration for local or proprietary platforms.
See a real taxi call become an assigned car.
We’ll demonstrate the phone conversation, local address handling, fleet connection and branded apps as one operating flow.